We are seeking a dynamic Business Analyst with a strong background in retail and online fulfilment processes. This role requires the ability to translate business and technical requirements effectively, taking a customer-centric approach. You will collaborate closely with store teams, taking ownership of the process to ensure alignment with business objectives.
Job Description:
- Provide input into finance operating plans and policies, ensuring alignment with business goals.
- Facilitate workshops across departments/divisions to gather and analyze requirements.
- Develop clear and detailed process maps to optimize fulfilment operations.
- Create business requirement specifications and work closely with systems analysts for effective communication and development.
- Analyze process changes, risks, and impacts, ensuring stakeholders are informed and engaged.
- Develop and execute test scripts aligned with business scenarios, conducting thorough system and integration testing.
- Support environment setup for business changes and ensure readiness for implementation.
- Compile training materials and deliver training sessions to users.
- Responsible for status reporting, issue feedback, and risk management throughout the project lifecycle.
- Support users during implementation and stabilize processes/systems post-implementation.
- Analyze user issues and provide effective remedies to maintain operational continuity.
Minimum Requirements:
- Education: Bachelor’s degree in Business Administration or related field.
- Experience: 3-5 years of experience in retail/online fulfilment operations.
- Technical Skills: Solid understanding of retail operations, process documentation, system testing, and implementation.
- Location: Must be based in Cape Town.
Behavioral Skills:
- Personal Effectiveness
- Passion for the Brand and Customers
- Leading Transformation
- Strategic and Commercial Thinking
- Strong Interpersonal Skills (Connecting People)
- High Performance Delivery
- Merchant Mindset (Understanding Retail Dynamics)
- Insightful Decision-Making
- Commitment to Quality
- Effective Planning and Organizational Skills