The IT Operations and Security Officer at Bluegrass Digital will oversee the company's IT infrastructure and cybersecurity practices. This role is critical to ensuring the smooth operation of all IT systems while maintaining stringent cybersecurity measures to protect digital assets. The Officer will work closely with leadership to align IT operations with business goals and ensure compliance with industry regulations. A strong technical foundation in IT operations and security management, combined with a proactive, hands-on approach, is essential.

Key Performance Areas:

• IT Operations Management: Ensure optimal performance and uptime for all IT systems across the organization. Implement proactive monitoring and incident response processes to minimize disruptions.
• Cybersecurity Strategy: Develop and enforce a robust cybersecurity strategy to safeguard systems, networks, and data from threats.
• Risk Management: Identify and manage IT-related risks, and collaborate with leadership to develop risk mitigation strategies.
• Team Leadership: Lead IT and security teams, ensuring alignment with Bluegrass's business goals and maintaining high performance.
• Vendor and Contract Management: Manage relationships with IT vendors and service providers to ensure efficiency and cost-effectiveness.
• Compliance and Audit: Ensure compliance with GDPR and industry standards. Lead audits and maintain data security protocols.

Team Performance Areas:

• Communication: Foster clear communication across IT teams and stakeholders.
• Collaboration: Ensure effective cross-team collaboration to meet organizational objectives.
• Quality of Work: Deliver high-quality results that meet expectations.
• Timeliness: Complete tasks and projects within agreed timelines.
• Innovation: Continuously identify opportunities for improving systems and processes.
• Professional Development: Encourage ongoing skill development and knowledge sharing within the team.
• Deadline Management: Prioritize tasks effectively to meet deadlines, keeping stakeholders informed of progress and potential delays.

Key Responsibilities:

• Oversee Bluegrass's IT operations to ensure system reliability and service continuity.
• Develop and maintain cybersecurity policies and training programs.
• Coordinate responses to IT incidents and manage recovery from cybersecurity breaches.
• Stay updated on emerging threats, mitigation strategies, and regulatory changes.
• Ensure compliance with GDPR and other industry standards.
• Advise senior leadership on IT operations and security strategies, supporting business growth and technological investments.
• Conduct regular risk assessments to identify vulnerabilities.
• Collaborate with Finance and HR for budgeting and recruitment in the IT and security functions.

Key Performance Indicators:

• IT systems uptime and availability.
• Response and resolution time for cybersecurity incidents.
• Compliance with security policies and industry regulations.
• Cost-effectiveness in IT operations.
• Employee satisfaction with IT support and security measures.
• Effective risk management and mitigation of cybersecurity threats.
• Timely reporting and audit compliance.
• Person Specification:

Essential:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Proven experience managing IT operations and implementing cybersecurity strategies.
• Strong knowledge of cloud platforms (Azure, AWS), networking, and IT infrastructure.
• Experience with cybersecurity frameworks (ISO 27001, NIST) and incident response.
• Strong leadership skills with experience managing teams and large-scale projects.
• Excellent organizational, communication, and interpersonal skills.

Desirable:

• Certifications such as CISSP, CISM, or relevant cloud technology certifications.
• Familiarity with project management frameworks like Agile or Waterfall.
• Competencies:
• Technical competence in cloud infrastructure management.
• Customer focus with a commitment to user satisfaction.
• Results-oriented with strong prioritization and deadline management skills.
• Commitment to continuous improvement and professional development.
• Adaptability in a fast-changing environment.
• Strong teamwork, collaboration, and communication skills.
• Initiative and problem-solving mindset with attention to detail.